CRALiS = Customer Requirement And Link by Sip-System
Call center management system (CRALiS) based on CTI and SIP technology is
a comprehensive Web Information platform which manages seat allocation of
call center by calls and group settings.
It is the best service solution for small and medium-sized call business.
● Manage call-in queue, seat information, and etc., via Web interface.
● Individual District manipulation, Centrural Management.
● Statistics reports on demand.
● Light-weighted system, Easy to imploy, convenient to use, capable to extent.
A company in Japan, imported optional function of CSVS call center.
-Scale: 40 seats, 60 telephones.
-Major business: explain credit card rules and pay off credit card debits.
-Before: Isolated business, no priority. waiting time uncertain, abandonment rate high.
-After: Connected to Internal system OKI.
Connected to CRM system to pop up User Info, increasing service quality.
Conversation Record available.
Data Mining and Data Analysis provided.
B company in Japan
-Scale: 120 seats, 360 telephones, 4000+call-in daily.
-Major business: travle agency for airticket consulting, booking and canceling services nation-wide.
-Before: no priority. waiting time uncertain, abandonment rate high.
-After: Connected to CRM system to pop up User Info, increasing service quality.
ACD rule controled incoming-call allocation.
Web management function available.
Statistics reports provided for business strategy decision.